POLICIES AND CONDITIONS

PRIVACY DISCLAIMER

  1. The information contained in this website is for general information purposes only. The information is provided by www.mynadi.in and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

  2. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

  3. Through this website you are able to link to other websites which are not under the control of www.mynadi.in. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

  4. Every effort is made to keep the website up and running smoothly. However, www.mynadi.in takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

  5. We contact with customers only for order-related conversations.

  • Nādi or its representatives will not seek any personal, confidential information from you through calls, e-mails or messages for any purpose.

 

TERMS OF USE

The Website Owner, including subsidiaries and affiliates (“www.mynadi.in” or “My Nādi” or “Nādi” or “we” or “us” or “our”) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern www.mynadi.in's relationship with you in relation to this website.

The term 'Nādi' or ‘www.mynadi.in’ or 'us' or 'we' refers to the owner of the website whose registered office is -


My Nadi

House No. 67/53 (G1/E) Block 2

Paithan, Salvador do Mundo

Bardez, Goa 403101

India

Contact no: +919112260899

Email: hello@mynadi.in

The term 'you' refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website. We have no responsibility for the content of the linked website.

  • You may not create a link to this website from another website or document without Nādi's prior written consent.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

 

SHIPPING AND DELIVERY

Slow fashion takes time. Still, we try our best to ship your orders to you as quickly and seamlessly as possible.


DOMESTIC SHIPPING

  • We factor shipping charges into our prices. However, orders can be expedited on request for a charge of INR 150 per item.

  • Products made to order will entail a different processing and shipping schedule, which will be made known to you on inquiry.

  • Orders once placed are processed within 5 business days of payment.

  • Once the packet is shipped it takes around 7 to 14 days to reach you.

  • Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail at hello@mynadi.in within 24 hours of placing the order, clearly stating your name, order number, and revised shipping details.


WE CURRENTLY DON'T SHIP INTERNATIONALLY

 

RETURNS, REPLACEMENTS, EXCHANGES, CANCELLATION

Handmade products may have certain irregularities, which only adds to its beauty, and may vary slightly from the images depicted in our store. While we try our best to remain as accurate and consistent as possible, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.


Before you consider returning a product, please understand that all our raw material is handmade by traditional craftspersons in rural India and manufactured by skilled tailors in Goa. As a result. Each product is carefully crafted, unique, and ever so slightly different from each other.


- Particles of cotton seeds often appear in between.

- Tiny knots and thread-pulls in the fabric are a natural part of the process.

- Slight difference in colour is very common and unavoidable in natural dyeing processes.

- Minor irregularities in the stitches and embroideries.

- An uneven selvedge of woven products.


Nevertheless in the rarest case if you wish to return a product, below is the process:

We work with trusted delivery partners. In the unlikely event that your merchandise arrives damaged, or there is an issue in size you should email us the details along with a picture within 24 hours of receiving your order.

On confirmation over email from us, you will need to ship the product back to our address at your own expense. We will replace the returned item or grant you store credit for the price of the returned garment. Shipping charges of 150/- per item will be applicable incase of replacement.


Our products are carefully inspected for quality and standards before leaving our warehouse, as well as when returned to us.


Return Policy

  • The onus to return an item is on the buyer. We accept returns within 15 days of delivery. Garment must be unworn with tags intact. Upon inspection, refunds will be granted as store credits / vouchers and do not include delivery fees. Write to hello@mynadi.in and we will send you the necessary shipping information. Return shipping costs will be borne by the customer.

  • Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please inform us via email in the event any Goods/Products are delivered without tags and/or damaged.



Exchange Policy

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below:

  • Items to be exchanged need to be sent to the addresses given below within 15 days of receiving the goods.

  • The value of the exchange order cannot be lesser than the original order. However, it can be more, with the difference to be paid by the customer.

  • Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the return address.


Exchange will be done only in the following cases:

  • Sizing issues for garments, only for unused products. Please review our size guides carefully before making your purchase.

  • However, please note that a tolerance of fitting should be acceptable as all garments are manually stitched.

  • Genuine quality issues of the product like unusably defective materials only.

  • In case the product shipped is the wrong item or not as per order.


No exchange or refund will be accepted in the following reasons

  • Due to minor design variations, since with handmade products there will always be some variation between products.

  • Colour variations from what is seen on the computer and actual product. We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

  • Goods returned to us in used/damaged conditions


Refunds will be done only in the following cases:

  • Packages lost in transit.

  • In case the product shipped is the wrong item or not as per order.


No refunds/ exchanges will be given in the following cases:

  • Incorrect or outdated delivery address including any form of a PO Box address.

  • After 3 failed delivery attempts by the courier.

  • Package refused by recipient.

  • Products returned in a used or damaged condition.

  • On custom orders and items bought on sale

  • Note: exchange and Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.


For all returns, please ship to the following address:

My Nadi

c/o Divya Sahasrabuddhe

E-001 Meadows, Paithona

Salvador do Mundo, Bardez

Goa 403101, India

Phone : +919112260899

Email Id- hello@mynadi.in


Office hours are 10 AM to 6 PM IST (Indian Standard Time) Monday to Friday, and 10 AM to 1 PM on Saturdays. We are closed on Sundays and on bank/ national holidays.

CANCELLATION POLICY


If, for any reason, you wish to cancel your order, please send us an email request within 24 hours of purchase. Your cancellation will be processed internally and your money will be refunded to you within 7 days.

ITEMS ON SALE AND ITEMS BOUGHT IN STORE/EXHIBITIONS ARE NOT ELIGIBLE FOR RETURN/EXCHANGE ONLINE